Federal Government2079 BSQuestion 10 of 16
What is social media? How can government organization utilize social media platforms to improve service delivery? Explain.
5 marks
Question source
- Exam year
- 2079 BS / 2023 AD
- Level
- Gazetted First Class (Computer Operator – Prabidhik)
- Paper
- Paper II – Sewa Sambandhit Karya Gyan
- Section
- Section B
Model answer
Social media are online platforms for creating, sharing and exchanging content and interacting — Facebook, X, YouTube, Viber, TikTok.
Use in government service delivery:
- Information dissemination — Instant notices (exam results, holidays, disasters) reach lakhs faster than newspapers.
- Public engagement — Citizens comment, ask and give feedback; live Q&A builds trust.
- Grievance handling — Complaints via messenger/Viber resolved and tracked publicly.
- Awareness campaigns — Health, cyber-security and voter education through short videos/infographics.
- Transparency — Live budgets, tenders and meeting updates reduce rumors.
Must follow content moderation, verified accounts, and Website Directive 2078 standards to avoid misinformation.