Federal Government2080 BSQuestion 10 of 16
Define social media. Discuss the use of social media in governance.
5 marks
Question source
- Exam year
- 2080 BS / 2023 AD
- Level
- Gazetted First Class (Computer Operator – Prabidhik)
- Paper
- Paper II – Sewa Sambandhit Karya Gyan
- Section
- Section B
Model answer
Social media are interactive online platforms to create, share and exchange content — Facebook, X, YouTube, Viber, TikTok.
Use in governance:
- Fast notices — Exam dates, disaster alerts, holidays reach citizens instantly.
- Two-way communication — Comments, live sessions and polls collect public feedback on policies.
- Service delivery — Complaint registration via page inbox, token status updates, form download links.
- Awareness — Short videos on voter registration, tax filing, cyber hygiene.
- Transparency — Live tender openings, budget visuals and progress photos build trust.
Must use verified accounts, moderate comments, and follow Website Directive 2078 to curb rumors.