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Home/Past Papers/PSC Computer Operator Paper II – 2082/Question 9
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Public Service Commission (PSC)•2082 BS•Question 9 of 9

Explain computer hardware maintenance and troubleshooting. Describe common hardware problems and their solutions.

15 marks

Question source

Exam year
2082 BS / 2025 AD
Level
Level 4
Paper
Paper II – Subjective
Section
Section C: Practical / Applied Questions (2 × 15 = 30 marks)

Model answer

Computer Hardware Maintenance is the practice of keeping computer components in good working condition through regular inspection, cleaning, and replacement of parts.

Types of Maintenance:

  1. Preventive Maintenance — Regular cleaning, dust removal, checking connections, updating drivers
  2. Corrective Maintenance — Fixing hardware after a failure occurs
  3. Predictive Maintenance — Monitoring hardware health indicators to predict failures

Common Hardware Problems and Solutions:

ProblemPossible CauseSolution
Computer won't startPower supply failure, loose cablesCheck power cord, test PSU, check motherboard connections
Blue Screen of Death (BSOD)RAM failure, driver issues, overheatingRun memory diagnostics, update drivers, clean cooling system
Slow performanceInsufficient RAM, HDD fragmentation, overheatingUpgrade RAM, defragment or replace with SSD, clean fans
No display on monitorLoose cable, GPU failure, monitor issueCheck VGA/HDMI cable, test with another monitor, reseat GPU
Strange noisesFan failure, HDD failureReplace fan, backup data and replace HDD
OverheatingDust buildup, thermal paste driedClean heatsink and fans, reapply thermal paste
USB device not recognizedDriver issue, port failureTry different port, update USB drivers, check Device Manager
Printer not printingConnection issue, driver problem, paper jamCheck cable/Wi-Fi, reinstall driver, clear paper jam

Troubleshooting Steps (Systematic Approach):

  1. Identify the problem — Observe symptoms, ask user questions
  2. Establish a theory — Consider probable causes
  3. Test the theory — Try simple fixes first
  4. Establish a plan — Plan the repair
  5. Implement the solution — Apply the fix
  6. Verify functionality — Confirm the problem is resolved
  7. Document findings — Record the issue and solution for future reference
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Question 9 of 9 from PSC Computer Operator Paper II – 2082

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