Public Service Commission (PSC)2082 BSQuestion 9 of 9
Explain computer hardware maintenance and troubleshooting. Describe common hardware problems and their solutions.
15 marks
Question source
- Exam year
- 2082 BS / 2025 AD
- Level
- Level 4
- Paper
- Paper II – Subjective
- Section
- Section C: Practical / Applied Questions (2 × 15 = 30 marks)
Model answer
Computer Hardware Maintenance is the practice of keeping computer components in good working condition through regular inspection, cleaning, and replacement of parts.
Types of Maintenance:
- Preventive Maintenance — Regular cleaning, dust removal, checking connections, updating drivers
- Corrective Maintenance — Fixing hardware after a failure occurs
- Predictive Maintenance — Monitoring hardware health indicators to predict failures
Common Hardware Problems and Solutions:
| Problem | Possible Cause | Solution |
|---|---|---|
| Computer won't start | Power supply failure, loose cables | Check power cord, test PSU, check motherboard connections |
| Blue Screen of Death (BSOD) | RAM failure, driver issues, overheating | Run memory diagnostics, update drivers, clean cooling system |
| Slow performance | Insufficient RAM, HDD fragmentation, overheating | Upgrade RAM, defragment or replace with SSD, clean fans |
| No display on monitor | Loose cable, GPU failure, monitor issue | Check VGA/HDMI cable, test with another monitor, reseat GPU |
| Strange noises | Fan failure, HDD failure | Replace fan, backup data and replace HDD |
| Overheating | Dust buildup, thermal paste dried | Clean heatsink and fans, reapply thermal paste |
| USB device not recognized | Driver issue, port failure | Try different port, update USB drivers, check Device Manager |
| Printer not printing | Connection issue, driver problem, paper jam | Check cable/Wi-Fi, reinstall driver, clear paper jam |
Troubleshooting Steps (Systematic Approach):
- Identify the problem — Observe symptoms, ask user questions
- Establish a theory — Consider probable causes
- Test the theory — Try simple fixes first
- Establish a plan — Plan the repair
- Implement the solution — Apply the fix
- Verify functionality — Confirm the problem is resolved
- Document findings — Record the issue and solution for future reference