Public Service Commission (PSC)2081 BSQuestion 5 of 9
What is e-governance? Explain the types of e-governance with examples from Nepal.
6 marks
Question source
- Exam year
- 2081 BS / 2024 AD
- Level
- Level 4
- Paper
- Paper II – Subjective
- Section
- Section A: Short Answer Questions (5 × 6 = 30 marks)
Model answer
E-governance (Electronic Governance) is the use of information and communication technology (ICT) by government agencies to improve government services, enhance transparency, and increase citizen participation.
Types of e-governance:
- G2C (Government to Citizen) — Services from government to citizens. Example: Nepal's Nagarik App for citizenship, passport, and vital registration services.
- G2B (Government to Business) — Services for businesses. Example: IRD (Inland Revenue Department) online tax filing system.
- G2G (Government to Government) — Inter-government communication. Example: LMBIS (Line Ministry Budget Information System) connecting ministries.
- G2E (Government to Employee) — Services for government employees. Example: Payroll Management Information System (PMIS) for civil servants.